Frequently Asked Questions
What can I expect during a "Meet and Greet”?
The Meet and Greet allows us to get to know you and your pet(s) in your home environment, and helps determine if we are a good fit. We will go over routines, and collect necessary information for the care of your pet(s), including a service agreement, pet and home care instructions, emergency contact details, etc.
Can you provide a background check?
Yes, we will provide you with a current background check, if requested.
Are you bonded and insured?
Yes, Zoomies Pet Care, LLC is bonded and fully insured through the Business Insurers of the Carolinas.
Are you Pet First Aid and CPR Certified?
Yes, we are Canine and Feline CPR and First Aid Certified through Pet Emergency Education, LLC.
What is the process for keys?
Upon a successful Meet and Greet, we will ask for a key(s) for entry to your home. Keys are kept with the sitter during the length of services provided, and are stored in a locked box when not in use. If you are a regular client and do not need keys returned after each visit, we will keep your key safe in a locked box. For safety and liability reasons, we cannot accept keys being in a hidden spot outside of the home. Key pick up and drop offs are $5.
What are your hours?
Dog walking and check-in hours have recently changed. We are accepting requests for early morning and evening visits during the week, and morning, midday, evening visits on the weekend.
Overnight Stays are from 8pm-6am and availability is limited for this service.
What’s included in a check-in vs. an overnight stay?
All check-ins and overnight stays include personalized care and attention, from walks, feeding, tummy rubs and play-time. Since the care will take place in your home, your pet(s) can stay on their regular schedules and routines while you are away.
We will also bring in your mail, water plants, scoop the poop and clean litter boxes, and adjust curtains and lighting during check-ins and overnight stays.
Do you offer off-leash dog walking?
For the safety of your dog(s), we do not offer off-leash dog walking.
Do you offer a referral bonus?
Yes, we offer a referral bonus which will cover one free 30-minute dog walk or 30 minute check-in if you refer a new, on-going client to us.
What happens if there is an emergency with my pet?
In the event of an emergency, we will contact you immediately. If you cannot be reached, we will call your emergency contact(s). If there is a life-threatening situation with your pet, we will seek immediate treatment.
What forms of payment do you accept and when is payment due?
Cash, check, and credit card payments are accepted. Payment is due by the first day of the scheduled service. A 50% non-refundable deposit is required for overnight stays, and services that fall on holidays and school breaks.
Do you charge per pet?
No, we charge by time for each scheduled service. 30 minutes and 60 minutes dog walking and pet check-ins, and 10 hour Overnight Stay options are available.
What types of pets do you care for?
At this time, we provide care for dogs and cats.
Do you walk multiple clients' dogs at once?
Our appointments are dedicated to one client/household at a time. We walk one dog at a time, unless you have multiple dogs in your household. If you have multiple dogs that need walking, for safety, we will only walk a maximum of two dogs at a time (or three small dogs).
Do you require pets to be vaccinated to care for them?
Yes, we require that your pets be up to date with Rabies vaccinations. Please have a current copy of vaccination records.
Do you board pets?
No, we do not offer boarding. We come to you!
Do you offer house sitting services for non-pet owners?
Yes! We can help non-pet owners too! If you need someone to check-in on your home while you are away, bring in mail, water plants, etc., please contact us and we will create a house sitting schedule with you.
What is your cancellation policy?
Late Cancellation Fees for Dog Walking and Check-In Services: If you cancel or reschedule your appointment without 48 hours written notice to firstname.lastname@example.org, a late cancellation fee of 75% of your scheduled service fee will be charged. If you reschedule or cancel your appointment with less than 24 hours notice, you will be charged the full amount of the scheduled service fee.
Cancellation Fees for Overnight Stays: If you cancel or reschedule Overnight Stay services with less than 14 days notice, you will be required to pay the full amount of the scheduled service fee (in addition to any deposit paid).
No refunds are issued.
Still have questions? Contact us at email@example.com or call 303-999-1318.